Your Roundtable Guide

Does your group need help selecting a facilitator?

The facilitator keeps things moving and can pull from the backup questions if conversation stalls.

Your Roundtable Guide

Who's in the group?

Enter each person's name on its own line. We'll randomly pick one to facilitate.

Your Roundtable Guide

A short guide to open your discussion.

Two quick steps to get everyone talking — then it's yours. If things ever stall, there's a list of questions to pull from.

Step 1 of 2
Introductions

Go around the group.

Share:

  • Name
  • Location
  • Role
  • Company

About a minute each is plenty.

Step 2 of 2
Opening question — everyone reflects on this one

What elements of style or substance have you experimented with since watching the Jan Carlzon video? What was the result?

Discussion

Take it from here.

You can take the conversation wherever you'd like from here, but if conversation lulls, you can pick a question from the list below.

Remember, the goal of this roundtable is to take what you learned in the first two classes and share challenges you are facing and success stories of application.